Application Service Provider /
Software as a Service

Anticipate change to stay relevant.

More and more clients are choosing us as their main technological partner and rely on our services and applications in SaaS/ASP mode, whether deployed on COLT's Data Centre or in CLOUD mode.

Given the breakneck speed at which financial and technological industries move, remaining abreast of changes calls for change anticipation rather than mere adaptation. We believe, therefore, that clients seeking to avoid obsolescence risks should outsource such functions to one of the most specialised and best valued suppliers in the industry.

Our ASP service provides our clients with the infrastructure, technological equipment and necessary services to concentrate their efforts and resources only on the strategic aspects of their business. .

Our service offering consists of:

• Technological architecture necessary to perform the service remotely, at the base software and hardware level considered more suitable for the requirements and needs of each client.
• Infrastructure for the replication of the Database in the contingency data centre.
• Advisory, Consultancy and Technical support.
• Technological Audit and Contingency Services.
• Outsourcing services of the Back-Office for BPO through our subsidiary EXIBO SA

Services and Support

RD Sistemas offers its clients the following SaaS / ASP services:

• Dedicated and secure access through the Internet via VPN (LAN to LAN).
• Secure FTP access for file transfers between the system and the HOST or third parties.
• Support for operational incidents concerning infrastructure and application use.
• System support for recovery following crashes and connection failures.
• Telephone support for Citrix users covered by the service.
• Support for updating applications and database.
• User Advisory, Consultancy and Training.
• 24x7 service (continuous) with immediate attention to infrastructure (server crash, DB access problems, information transfers) or communications incident reports. Schedules and maximum response times periods will be adapted to the needs of each client.
• Full Support Service, with immediate response and activation of backup servers upon incidents impacting the main servers.
• Periodic replication service in a parallel backup system in BARCELONA, and Database protection.
• Database backup restore and verification service.
• Service continuity service based on an installation-replication of the Server and Database systems.

Benefits of the SaaS/ASP approach.

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  Installation and maintenance costs are significantly reduced, eliminating the duplication of processes and computer systems at the external offices and the parent company.
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  Provision of qualified professional personnel to install, configure and maintain the necessary infrastructure.
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  RD Sistemas offers all necessary solutions for the deployment and exploitation of our applications.
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  Applications and computer services are distributed and directed from remote Data Centre connected over a private network VPN (LAN to LAN).
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  Makes clients’ applications available immediately, regardless of the specific user and location and with consistently excellent performance.
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  Offers enhanced protection for sensitive data.
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  Thanks to the CITRIX technology, our clients can improve the centralisation of applications in the Data Centre.
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  Data confidentiality and integrity.